Custom Software Or Off-The-Shelf Software: What Should Your Business Choose?


Your business’s success depends on your company’s choice of software. With technology transforming rapidly by the day, many businesses are weighing their options when it comes to the right software for their company.  When looking at software solutions, there are two main options that you can choose from – bespoke software development or off-the-shelf software. Although both options have their benefits and disadvantages, your choice depends on a variety of factors. These factors include the type of your business, its specifications, estimated budget, plans for expansion, and more. To help you make the best decision for your company, here are a few of the differences between the two types of software.


Off-the-shelf software has a lower initial cost in comparison to bespoke software as it is made for mass markets. But there are often additional charges and growing fees depending on whether additional users or specific modifications and integrations are required. Bespoke software will generally cost more initially as it is custom-made for your business’s unique needs and specifications. However, it can be more cost effective for your business in the long run. This is because your software will be designed to scale alongside your business’s growth which prepares for future enhancements at minimal costs.


Depending on the nature and complexity of processes, it is essential to pick a software solution that can best cater to the functionality of your business. Since off-the-shelf software is created for the mass market, the product that you will receive carefully considers functionality to suit the majority and not the individual. This means that off-the-shelf software can offer many more features compared to a bespoke solution but it doesn’t guarantee how useful the features will be for your specific business. Since bespoke software solutions are built alongside your current processes, the functionality of the product best represents what works for you. As it is previewed and tested by you, you will have the full liberty to customise and change aspects of the functionality to suit your needs.

Maintenance & Support

One of the main benefits of off-the-shelf software is the community support provided as there are several forums and online communities available to help with questions.  Unfortunately, there is a lack of continuous maintenance provided for off-the-shelf products. When choosing the right custom software in London, it is important to partner with a provider that can provide continuous support. As the software is custom-made for your business, you can communicate directly with the people who developed your bespoke solution.

What Do I Choose?

There are pros and cons to both types.

However, if you’re looking to invest in the future of your company – a bespoke software solution can provide tailor-made solutions designed specifically for your business.